Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our visitors can have confidence with www.TVAM.org. Please read them carefully and print a copy for reference.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you use our website. By using our website or placing an order you are indicating your acceptance to be bound by the latest terms and conditions.

These terms and conditions only cover www.TVAM.org. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

The contents of this website are variously the copyright of www.TVAM.org or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trade marks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

If you would like to link to our site then please ask us. It is not permitted to create any link to or from this web site without prior written consent and www.TVAM.org is not liable for any information displayed on third-party sites which have been linked without our permission.

By using this website you agree not to intentionally misuse it. This website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur.


The following terms apply to those using the TVAM Webshop for the purposes of purchasing goods or services.

Delivery Information

Delivery methods:

United Kingdom: Royal Mail 1st Class postage

Europe and Rest of World: Royal Mail Airmail

Postage discounts for multiple orders are calculated at the CheckOut stage and applied to the order. This discount varies depending upon the packed size and weight of the individual items.

In the unlikely event of your order being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods received by you must be retained in case we need to arrange for return and inspection.

Returns Policy

Returns and Refunds

Please note that no returns are accepted unless they have been agreed by email beforehand. If returns are made without this contact being made your chosen course of action (refund/replacement) may be delayed.

Should your item(s) be received in a damaged condition you must notify us on service@tvam.org within 3 days of receipt of your order.

Postage and packing will not be refunded. It is the customer’s responsibility to return the goods to TVAM at their own expense.

These terms do not affect your statutory rights.

Your right to cancel and claim a refund

Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods. If you wish to do this please contact us. We will make the refund as soon as possible and in any event within 30 days.

Subject to satisfactory inspection of the goods by us, we will refund you for the product.

Any returned product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories.


TVAM course cancellation policy

TVAM books members on to courses, trips and events as part of its service to members.  TVAM is not acting as an agent.

Where a course, trip or event is cancelled by the organiser, or by TVAM, then refunds of appropriate amounts will be made.  Note that this may not be all of the fees paid.

Where a member withdraws from a course, trip or event then attempts will be made to resell the place.  Only those funds recovered from reselling the place will be refunded to the original member.

If there is no cost of cancellation of the place, and no one has been denied a place, then a refund can be given.

Payment Methods

All prices are in £ sterling.

When you click on “Checkout” from within your shopping basket, you will be redirected to PayPal who will take over the management of your order, the collection of delivery details and the monetary transaction. Do not worry if you don’t have a PayPal account – you can either register once there or click on the credit card transaction button from within PayPal.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.